Career Opportunity - Brick and Mortar Sales Associate

Part Time Opportunities exist for this position

Do you love Comic Books, Board Games, Trading Card Games, and all things geeky!? Looking for a great atmosphere and fun work environment?! If so - come join our team!

Job Summary

Provides courteous, knowledgeable assistance to customers; performs cashiering, stocking and other duties to promote efficient functioning of department. Resolves customer service issues. 

General Accountabilities (including, but not limited to):

  • Provides customer service to external customers.
  • Meets customer needs, offers options, resolves problems and follows up with customers.
  • Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
  • Maintains friendly, helpful demeanor.
  • Provides professional, knowledgeable, courteous customer service.
  • Assists customers in locating merchandise, takes special orders, answers questions, performs gift wrapping or other special services, communicates policies on returns and exchanges.
  • Monitors for shoplifting.
  • Performs all cashiering functions in accordance with department and company cash handling policies and procedures.
  • Checks price tags for alterations.
  • Protects department against monetary losses by requiring appropriate identification for check cashing.
  • Uses appropriate verification procedures for credit card purchases.
  • Keeps sales floor neat, clean and fully-stocked.
  • Shelves new stock, informs buyers of fast- and slow-selling stock, maintains thorough knowledge of inventory.
  • Ensures merchandise is attractively displayed.
  • Maintains cashiering desk/areas in a clean, organized fashion.
  • Keeps register area well-stocked with necessary supplies, such as shopping bags, etc.
  • Assists with answering incoming calls and directing them to the appropriate person or department.
  • Returns misplaced merchandise to correct department daily.
  • Complies with all company and department policies and procedures.
  • Assists supervisor in training new staff.
  • Performs other related duties as assigned or requested

 

Job Qualifications (including, but not limited to):

 

  • Minimum Education: High School or equivalent Combined experience/education as substitute for minimum education
  • Minimum Experience: 1 Year Combined education/experience as substitute for min. experience
  • Minimum Field-of-Expertise: Customer service
  • Preferred Education: High School Diploma
  • Preferred Experience: 2 Years
  • Preferred Field-of-Expertise: Customer service 

Competencies

  • Ability to take initiative and problem solve
  • Excellent verbal and written communication skills
  • Ability to present oneself as well as the company in a professional manner
  • Knowledge of applicable laws/policies/principles/etc.
  • Proficient in the use of a personal computer and corresponding programs
  • Attention to detail
  • Interpersonal skills and customer service skills required

Physical Demands

  • Frequently required to sit.
  • Frequently required to walk.
  • Frequently required to use hands to finger, handle, or feel.
  • Frequently required to reach with hands and arms.
  • Frequently required to talk or hear.
  • Frequently required to bend, lift or climb.
  • Frequently required to lift light weights (less than 25 pounds).
  • Frequently required to lift moderate weights (25-50 pounds).
  • Frequently required to lift heavy weights (50 pounds or greater).
  • Finger dexterity required.
  • Hand coordination required.
  • Specific vision abilities required for this job include: close vision, distance vision, ability to adjust or focus.

Work Environment

  • Exposure to adverse conditions.
  • Exposure to extreme heat.
  • Exposure to extreme cold.
  • Exposure to wet and/or humid conditions.
  • Exposure to moving mechanical parts.
  • Exposure to high, precarious places.
  • Exposure to fumes or airborne particles.
  • Exposure to toxic or caustic chemicals.
  • Exposure to outside weather conditions.
  • Possible risk of electrical shock
  • Exposure to explosives
  • Possible risk of radiation and vibration.
  • Protective clothing or equipment is required including gloves, helmets, steel-toed boots, protective eyewear.
  • The noise level in the work environment usually is moderate 

 

Why Top Cut?

  • We offer a challenging, but rewarding work environment, surrounded by the games, characters, and concepts you love, making it easy to engage with your work.
  • We offer a wide array of employee benefits; including but not limited to a discount on store purchases made at Top Cut Comics in Loves Park, IL.
  • Our training methods are only rivaled by our ability to involve our staff in the multitude of national level events and projects that could lead to constructing a lifelong career in the gaming industry.

About Top Cut 

  • Founded in 2010 Top Cut Comics is Northern Illinois largest Comic book store! 
  • Our 5,000+ square feet showroom highlights all things geeky and fun!
  • Our staff is unparalleled in the industry for knowledge, customer service, and friendliness!
  • Top Cut Enterprises is an equal opportunity employer.

 

Please CLICK HERE to submit your application via Google Form. 

 PLEASE DO NOT CALL OUR RETAIL LOCATIONS AS THEY WILL BE UNABLE TO ASSIST